Returns Policy

At Chique*Plus, we want you to be completely satisfied with every single one of your purchases.

For Orders Shipped to the US:
Refunds will be available for up to 10 days from the day you receive your order. You must alert us to the fact that you are returning an item within the 10 days to qualify for a refund. We will issue a Return Authorization number (RA#) and shipping instructions to our Jersey City, NJ return center. Once we receive the item and review it, we will issue a refund, less shipping costs. For items that are shipped directly from the manufacturer, the manufacturer return policy may apply.

Issuance of Credit:
Your account will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise at the Chique*Life return center in Jersey City, NJ or approval from the manufacturer, as applicable.

Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at Chique*Plus.

At Chique*Plus, we aim to please. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please immediately send an email to support@chique-plus.com. In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.

The following payment options are available at Chique*Plus:

• PayPal
• American Express
• VISA/MasterCard
• Discover

You can shop at Chique*Plus online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy.

Chique*Plus is registered with the Authorize.Net Verified Merchant Seal program.

We generally ship within two days of receiving a cleared payment. We use USPS for most packages, and UPS for heavier items.

Your package should arrive within 3-4 days of shipping, or within 7 days if UPS Ground is used. Your tracking numbers are always emailed to you when the package ships.

If you paid for an order more than 10 days ago and haven't received it, please send an email to support@chique-plus.com and include your name, order number, and email address. A representative will email you back with information about your order.

Please contact wholesale@chique-plus.com if you are interested in purchasing items wholesale.